Responsible for developing and delivering a broad range of counseling and referral services to residents of all ages and conditions within the Houston Housing Authority (HHA) Family Self-Sufficiency (FSS) program. Performs a variety of tasks involving planning, implementing and monitoring activities, and documenting and reporting program results. Reports to the Supervisor.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Determine the most appropriate public and private agencies to provide services for Family Self-Sufficiency program participants.
- Coordinate establishment of the Program Coordinating Committee, governing board for Family Self-Sufficiency program, using various and appropriate agencies.
- Process resident Family Self-Sufficiency applications, screen applicants and determine eligibility.
- Establish and maintain contact with public and private community agencies that provide services and support to Family Self-Sufficiency program.
- Establish procedures for recruitment and selection of Family Self-Sufficiency program participants.
- Coordinate the Houston Housing Authority effort to make families self-sufficient with social, community and other public agencies that provide assistance to the Family Self-Sufficiency program.
- Organize agenda and participates in meetings that provide residents information on the Family Self-Sufficiency program.
- Work with committees and see that activities are performed in a timely manner.
- Conduct orientation to inform interested and selected participants about Family Self-Sufficiency program goals and objectives.
- Conduct one-on-one interviews with Family Self-Sufficiency participants, prepare contracts, prepare needs assessment, and make referrals.
- Assist Family Self-Sufficiency participants in preparing applications and forms for school grants, scholarships, etc.
- Locate testing facilities to help Family Self-Sufficiency participants with job placement and career choices.
- Coordinate services needed by individual Family Self-Sufficiency participants, provide counseling and monitor family compliance with participation contract.
- Perform initial and periodic re-examinations of Family Self-Sufficiency participants and non-participants and make any required rent adjustments.
- Works with educational/training entities to coordinate and refine admission requirements and procedures for monitoring Family Self-Sufficiency participants.
- Work with the local Employment Commission and other employment programs to expand employment opportunities for Family Self-Sufficiency participants and other Houston Housing Authority residents.
- Prepare annual report on results of Family Self-Sufficiency program by individual participants and submit to HUD.
- Compile forms, reports, letters, etc., and establish and maintain files on Family Self-Sufficiency participants and non-participants.
- Prepare proposals for services needed.
- Perform other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
- Comprehensive knowledge of pertinent HUD regulations on the Family Self-Sufficiency program and public housing management, and comprehensive knowledge of Houston Housing Authority policies and procedures.
- Considerable knowledge of social work and resources available through community agencies.
- Ability to address the public and present information in a clear, concise and convincing manner.
- Ability to deal effectively with situations that require tact and diplomacy, yet firmness.
- Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other activities that provide services.
- Family Self-Sufficiency Certification and Housing Specialist Certification required. Incumbents are required to obtain Family Self-Sufficiency Certification within the first 12 months of employment. In the event an employee fails the initial exam, the employee will have 6 months from the date of failure of the exam to re-take and provide proof of the certification within the first 12 months of employment. The Houston Housing Authority will assume all costs associated with the initial attempt of obtaining the certification. Any re-takes of the exam shall be at the employee’s expense.
COMPLEXITY / SCOPE OF WORK
- Work performed by the employee ranges from the relatively routine to the unusual.
- The employee identifies work that needs to be done, prioritizes, coordinates efforts and performs the tasks.
- Occasionally, the employee must make decisions regarding unusual or sensitive situations and must develop new solutions.
- The employee's work affects other employees and residents throughout the public housing developments and Housing Choice Voucher Program.
- Performing work tasks effectively, efficiently and with compassion enhances relationships between residents and the Houston Housing Authority, provides long-term benefits in management of the Houston Housing Authority housing, and results in the self-sufficiency of participating residents.
- The employee follows regulations and guidelines issued by HUD regarding the Family Self-Sufficiency program, community services, resident services, and resident initiatives and applicable Houston Housing Authority policies and procedures.
- The employee acts independently in making decisions about the best course of action. Situations where there are no guidelines, the employee may adapt existing guidelines, develop new guidelines, make a decision based on the circumstances, or seek guidance from the supervisor.
- When new guidelines are required, the employee develops them in consultation with the Special Programs Team Leader.
- The employee has no supervisory responsibilities.
- Generally, assignments and instructions come from the Supervisor and are broad, though there are intermittent occasions when the employee receives specific instructions.
- The employee initiates and performs routine activities without supervisory direction.
- Problems or situations that arise and are not covered by instructions are either dealt with independently, or in consultation with the Supervisor.
- The employee's work is reviewed regularly for adherence to policies and the attainment of objectives.
- The employee's contacts are primarily with residents and other agencies that provide assistance to the Family Self-Sufficiency program. The purpose of such contacts is to bring community services and tenant services to Houston Housing Authority residents, foster resident pride and participation, and provide various kinds of support and assistance for individual families.
PHYSICAL DEMANDS / WORK ENVIRONMENT
- The employee's work is performed both indoors and outdoors, and involves numerous visits to housing developments, residents' homes, the offices of other agencies, community centers and meeting halls.
- The employee may drive lightweight vehicles, and may be required to push, pull and/or lift objects weighing up to and more than 25 pounds, such as boxes of canned food, tables, or a resident who must be helped into and out of a vehicle.
- The employee may be required to work unusual hours.
- The employee may be exposed to weather extremes and to the usual hazards associated with housing developments.
- Bachelor's degree in Social Sciences or related field from an accredited college or university required.
- Three to four years experience in public housing, counseling or social work, or a combination of education and experience.
- Valid Texas driver’s license or obtain such within the first thirty (30) days of employment.
- Eligibility for coverage under Houston Housing Authority fleet auto insurance.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
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