The primary purpose of this position is to supervise, coordinate and deliver daily operations at assigned developments within Cambridge Housing Authority’s (“CHA” or “Authority”) public housing portfolio. Properties are assigned to the incumbent based on the number of units managed, the size of the staff supervised, and the complexity of the problems encountered. The individual will be responsible for ensuring property management activities at assigned developments meet budgeted financial goals and achieve operational performance objectives. The Housing Manager supervises the staff assigned to their site(s) and reports directly to the District Property Manager.
All activities must support the Authority’s strategic goals and objectives and produce results that accomplish the goals of the Operations department.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s Degree in business administration, public administration or a related field.
A minimum of three years property management experience, preferably in affordable housing.
Must have valid Massachusetts driver’s license and be insurable under CHA policies.
An equivalent combination of education and experience may be considered.
ARM certification required or must be completed within 12 months.
C3P Tax Credit Certification required or must be completed within 12 months.
To perform this job successfully, an individual must have strong computer skills (MS Word, MS Excel, MS Access, and MS Outlook).
Ability to learn other computer software programs as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The below statements describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.
Manages a portfolio of public housing units, which may be spread across more than one development depending on property sizes and complexities, with a mix of family, elderly and disabled housing, and a combination of traditional public housing, RAD and tax credit properties.
Supervises staff assigned to their site(s).
Supervision of staff includes, but is not limited to the following: assists in the training of new hires on their duties and responsibilities; plans and assigns work; provides guidance and support to staff on various assets of housing management.
Coordinates with maintenance on unit turnover. Assists in addressing unit turnover challenges and developing priorities to achieve a 98% or greater adjusted occupancy rate.
Monitors rent collection, ensuring 5% or less in Tenant Account Receivables (TAR).
Communicates with tenants who are delinquent in their rent to determine reasons for delinquency.
Sets up repayment agreements and schedules for tenants delinquent in rent.
Follows up to ensure repayment agreements are being adhered to.
Tracks vacant public housing units and communicates with Leasing Officers when units are or will be available to ensure efficient lease up times.
Assists with leasing efforts on an as needed basis.
Monitors the timeliness of recertification notice and completion.
Assists in recertifications if more than 5% of recertifications are overdue.
Assists with recertifications on an as needed basis.
Asset and Fiscal
Provides District Property Manager with a draft annual operating budget for each of the development(s) under his/her supervision.
Monitors budget to actual expenses and communicates to the District Property Manger expense overruns.
Supervises the maintenance of appropriate financial and inventory records to monitor budgetary allocations.
Provides information to the District Property Manager regarding the physical capital needs of developments under his/her supervision.
Assists maintenance in the inspection of units, buildings and grounds to determine maintenance needs.
Coordinates with maintenance staff to establish a daily work schedule and to determine priorities.
Monitors the timeliness of work order completions to ensure routine work orders are addressed in 30 days or less and emergency work orders are addressed in 24 hours or less.
Implements and maintains, with maintenance, a preventative maintenance program.
Communicates with tenants on a daily basis concerning housing related problems such as rent delinquency, rental charges, maintenance needs, etc.
Assigns resident issues to Assistant Housing Manager to resolve.
Attends Tenant Council meetings.
Develops and participates in new resident orientation program to ensure proper property knowledge for new residents.
Assist in the smooth delivery of supportive services at development(s) under his/her supervision.
Prepares and submits required reports, including the Monthly Management Report, in a timely manner.
Implements initiatives to address low performing properties.
Performs other related duties as assigned
To perform the job successfully, an individual should demonstrate the following competencies:
Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.
Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; recognizes working colleagues as customers.
Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.
Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Knowledge of policies, procedures, goals, objectives, operational entities, requirements and activities as they apply to the assigned area of responsibility in the CHA
Knowledge of HUD regulations pertaining to low-rent housing, as well as general landlord/tenant and fair housing laws
Knowledge of the principles, practices, methods and techniques of housing management
Knowledge of the problems encountered in the placement and maintenance of low income individuals and families in public housing
General knowledge of inspection methods and techniques as applicable to the conduct of inspections of residential properties to ensure their adequacy
Basic knowledge of principles and practices of procurement, budgeting and basic bookkeeping
Ability to read and interpret a variety of documents including budgets, leases, invoices, laws and regulations, instruction and procedure manuals
Ability to present ideas effectively, both orally and in writing
Strong language and communication skills
Ability to establish and maintain effective working relationships with employees, officials, suppliers and the general public
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to maintain a stationary position, operate computers and other office equipment, move about the office, attend onsite and offsite meetings, and communicate. The employee must be able to accurately exchange information in person, in writing and via e-mail and telephone. The employee must occasionally transport up to 25 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office environment. The noise level in the work environment is usually moderate.
It is the policy of the Cambridge Housing Authority to give preference in employment to Section 3- eligible individuals. The Cambridge Housing Authority is an equal opportunity affirmative action employer. Minorities, handicapped and others are encouraged to apply.