PURPOSE OF POSITION
The Housing Specialist supports Tacoma Housing Authority’s strategic and operational objectives in the following way: Efficiently performing a range of functions to ensure that THA’s housing programs run effectively, efficiently and in compliance with applicable rules and that THA clients and landlord partners receive high quality service.
The employee performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Support the federal housing assistance and public housing programs positions
- Coordinate with other departments to incorporate updated Public Indian Housing (PIH) notices, changes to CFR, and other regulatory requirements.
- Maintain a highly proficient knowledge of detailed federal leased housing regulations, specifically, Public Housing, Project Based Section 8 and Section 8 Voucher Programs as well as working knowledge of portability procedures and the Family Self-Sufficiency Program.
- Compile and prepare all applicable reports for HUD including MTCS entries/adjustments, occupancy reports, HAP roll report and utility reimbursement register, etc.
- Maintain positive and constructive external relations with community and real estate organizations, property owners and prospective sources of eligible residents and rental information.
- Work closely with Client Support & Empowerment (CSE) staff to engage and assist families at risk for eviction or termination.
- Participate with other service providers, staff, and volunteers in communicating and coordinating available services.
- Prepare monthly reports, as directed, for monthly board meetings.
- Recommend expenditures for inclusion into the agency’s budget.
- Provide general information to interested parties regarding subsidized housing programs including eligibility requirements, application process, waiting list status, and housing policies.
- Determine resident eligibility, calculate rent and initiate leasing or voucher process.
- Re-verify, as necessary, relevant information of annual income, family composition, allowable deductions, and allowances. Assure complete and accurate information by accepted verification methods.
- Perform background checks with police, courts, and credit references regarding entire family.
- Determine continued income eligibility and preference status.
- Send, receive, and confirm third party verification.
- Determine eligibility, prepare contracts, and accept property owners and their properties into leased housing programs.
- Process all reports and correspondence associated with leasing, recertification, and portability processes.
- Compute property owner HAP payments for programs.
- Complete and maintain waiting lists, issue vouchers, withdrawals and periodically purge the waiting list.
- Perform interim and annual re-certifications of all leased housing residents.
- Mediate issues between property owners, residents, and the agency’s leased housing programs.
- Investigate and develop documentation in conjunction with policies and procedures relating to all programs in the rental assistance department.
- Maintain resident selection function for timely operation of vacancy status.
- Respond to complaints, schedule appointments, and provide general information relative to leasing function.
- Complete rental, utility and marketing surveys as required.
- Compute Repayment Agreement amounts.
- Calculate tenant Escrow accounts for each rent change and recertification and prepare information for deposits into individual accounts.
- Schedule, notify, and conduct applicant interviews. Assist applicants in the completion and submission of forms and documents. Screen applicants to determine eligibility for THA’s programs.
- Approve or deny applicants for housing assistance based on federal regulations and Authority policies. Prepare, distribute, and file notification of eligibility/ineligibility. Document and track all denials.
- Prepare, update, assemble, distribute applications, input into computer and track.
- Notify preliminarily approved applicants on the waiting list when vacancies occur after analyzing the bedroom size, and type of unit. Select applicants by preference according to waitlist ID number.
- Maintain and update appropriate files and records by purging the waiting list. Prepare, mail, receive, and enter into the computer and files annual update letters of status /continued interest of applicants on waiting list.
- Orient new residents upon initial occupancy.
- Monitor and coordinate transfers for over and under housed residents, ADA/Reasonable Accommodations, and other transfers.
- Present a professional image as a representative of THA.
- Maintain a high degree of confidentiality relative to work performed.
- Perform all these responsibilities in service to THA’s social justice and business mission to assist low-income households and other customers, and to do so in ways that aspire to programmatic and administrative excellence.
- Fulfill all duties and responsibilities with a high level of integrity, honesty and adherence to agency policies and rules.
- Establish and maintain effective professional working relationships with co-workers, management, partner agencies and the community.
THA’s staff, its clients, and the staff of community partners are diverse in many ways, including diversity by race, national origin, language, sexual orientation, age, and disability. THA considers this diversity to be an important asset. All THA employees must engage diverse people in constructive and effective ways as supervisor, colleague, business partner, and/or service provider.
SECONDARY POSITION TASKS
- Perform related duties or responsibilities as assigned.
- Organize meetings as necessary and/or mandated regarding THA housing programs.
POSITION REQUIREMENTS AND QUALIFICATIONS
Educational level and experience
- Associate degree or equivalent experience.
- Two or more years related work experience, program planning and implementation preferably in social services delivery with families and/or elderly or disabled persons.
- Housing authority or tax credit housing experience preferred.
Or: In place of the above requirements, the incumbent may possess a combination of relevant education and experience that would demonstrate the individual's knowledge, skill, and ability to perform the essential duties and responsibilities listed above.
Knowledge, skills and abilities.
- Possess or acquire and maintain a high level of expertise in the current and evolving principles and practices in the following areas:
- Thorough knowledge of federal conventional and leased housing regulations.
- Knowledge of procedures and practices pertaining to the selection process, eligibility criteria, rental and income limitations contained in assisted housing programs, preferred.
- Considerable knowledge of leasing agreement procedures, interim recertification process, public housing standards and housing quality standards inspection.
- Knowledge of housing options, community resources and services for low-income families, elderly persons and persons with disabilities preferred.
- Thorough knowledge of federal, state, and local tenant laws.
- Familiarity with social services available in the community.
- Demonstrate an ability to get along with others effectively, to lead and inspire, to participate as a team member, and to give and accept criticism constructively.
- Write clearly and informatively, edit work for spelling and grammar, able to read, write and interpret documents of a technical nature.
- Able to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
- High level ability to plan projects effectively, manage their timely implementation and effectively use the agency’s management tools.
- Have a high regard and ability to meet schedules and timelines, demonstrate excellent ability to work independently with little direction.
- Ability to engage a wide variety of people with a high level of professionalism, courtesy, and good humor, including culturally, socially, and economically diverse populations, seniors, persons with disabilities, contractors, and professional colleagues.
- Possess a high degree of proficiency in agency software and otherwise to be effective without close clerical support.
- Depending upon assignment a WA driver’s license with acceptable driving record and auto insurance may be required.
- Depending upon assignment a certification in area of specialization may be required.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that an employee must handle to successfully perform the essential functions of this job. The job’s activities occur primarily in indoor office settings:
- Occasional standing, walking, sitting, using hands to finger, handle, or feel objects, tools or controls, reaching with hands and arms, climbing stairs, balancing, stooping, kneeling, crouching or crawling, talking or hearing, occasionally lifting and/or moving up to 25 pounds.
- Close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.
- The noise level in the work environment is usually moderate.
Please follow this link to apply: https://www.governmentjobs.com/careers/tacomahousing/jobs/3231996/housing-specialist?pagetype=jobOpportunitiesJobs
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