(Albany Housing Authority)
DISTINGUISHING FEATURES OF THE CLASS: Under the general direction of the Director of Security, the incumbent is responsible for the administration of insurance programs associated with risk management, while helping to minimize risk in our day to day operations through performing assessments and providing training. Supervision over others is typical of this class.
The work performed is higher level in nature and requires good knowledge of the policies, functions and procedures of all departments. This role, will help assess, investigate, and research activities and scenarios and provide expert advice that addresses the questions and concerns surrounding projects or investments.
TYPICAL WORK ACTIVITIES: (Illustrative Only)
• Leads the identification, communication, measurement, and management of company-wide risk.
• Manages insurance procurement, develops and implements risk management and compliance policies/procedures, and manages claims and litigation.
• Manages relationships with third party service providers including brokers, underwriters, and other third-party administrators.
• Evaluates and provides recommendations regarding selection of policies, including but not limited to: Property, Casualty, General Liability, Workers’ Compensation, Directors and Officers, Flood, Builder’s Risk, Crime (Fidelity), and Cyber-risk policies.
• Coordinates and submits, as necessary, the gathering of insurance policy renewal data.
• Partners with all departments regarding incident reports and claims or losses.
• Coordinates the investigation, resolution, and responses to all property and liability claims under the direction of the General Counsel.
• Provides timely notification of claims to insurance carriers.
• Develops and communicates plans to address loss events.
• Works with the company’s insurance brokers to respond to requests for certificates of insurance and claims history document.
• Partners with key stakeholders to develop and implement standards, processes, programs, and best practices related to risk management.
• Identifies potential risk exposures, recommends solutions, implements approved programs, promotes loss prevention, and updates and monitors compliance.
• Manages all phases of the claims process from intake and investigation through litigation, settlement, and/or trial, and consults and/or participates in negotiations, conferences and mediations with adjusting companies, outside legal counsel, staff, claimants, and other involved parties.
• Manages the workers’ compensation and incident reporting program and processes, assesses, and reports claims to carriers as appropriate.
• Research, monitor, and, if able, resolve fraud reports
• Performs related work as required.
FULL PERFORMANCE KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS:
• Good knowledge of public administration theories and principles;
• Good knowledge of the organization and functions of Housing Authority;
• Good knowledge of safety inspections and risk management administration;
• Good knowledge of dispatcher operations and procedures;
• Good knowledge of inspection procedures used to examine building components to identify unsafe or unsanitary conditions;
• Good knowledge of personal computers and office equipment;
• Ability to supervise the work of others;
• Ability to interact with residents and insurance representatives;
• Ability to communicate effectively;
• Ability to prepare written reports and records;
• Ability to work independently;
• Ability to analyze reports and data;
• Good judgment;
• Physical condition commensurate with the demands of the position.
A. Graduation from a regionally accredited or New York State registered college or one accredited by the New York State Board of Regents to grant degrees with an Associate’s Degree or higher and four (4) years fulltime paid experience in a public agency or private industry involving insurance claims, claims adjustments, or benefits administration two (2) of which must include supervisory authority; OR
B. Graduation from a regionally accredited or New York State registered college or one accredited by the New York State Board of Regents to grant degrees with an Associate’s Degree or higher and four (6) years fulltime paid experience in criminal justice, industrial security, residential security or a housing safety program, two (2) of which must include supervisory authority; OR
C. Graduation from high school or possession of a high school equivalency diploma and six (8) years of responsible fulltime paid experience as described in (B) above; of which at least four (4) years must include supervisory authority; OR
D. Any equivalent combination of training and experience as defined by the limits of (A), (B), and (C) above.
A. A valid New York State driver’s license is required at the time of appointment and for the duration of employment.
B. HCV Housing Quality Standards Specialist (HQS) certification is required. Qualified candidates will be required to meet the HQS requirement by obtaining certification within six months of employment.
C. UPCS Fundamentals Specialist (UPCS) certification is required. Qualified candidates will be required to meet the VPM requirement by obtaining certification within six months of employment.
D. New York State Code Official certification is required. Qualified candidates will be required to meet the Codes Official requirement by obtaining certification within eighteen months of employment.
Salary: Grade 14
Expires: Until Filled
Interested candidates should submit completed applications and resumes directly to:
AHA Career Center:
Or in person at
200 South Pearl Street
Albany, NY 12202
Attn: Human Resources