ob Summary
Applications should be received by July 25, 2025 at 4:30 p.m.
King County Housing Authority (KCHA), an independent municipal organization, is a high performing nationally recognized leader in affordable housing. KCHA provides innovative and effective housing solutions so that people and communities can prosper. Our vision is that all residents of King County have quality affordable housing. KCHA is the largest housing provider in the county, and annually, the agency serves over 55,000 low-income individuals.
We transform lives through housing.
The Homeownership Program (HOP) is currently recruiting for a talented, detail oriented, and conscientious candidate to fill the Housing Assistant role. Responsibilities for Housing Assistants may include collecting, processing and verifying client documentation; contacting third party sources for verifications based on outlined criteria; and providing customer service and program support in-person, via email, and various written correspondence.
The strongest candidates will bring:
A demonstrated commitment to providing exceptional customer service, particularly in interactions with colleagues, clients, and third-party agencies.
Excellent communication skills, including strong writing, phone etiquette, and active listening skills.
Meticulous attention to detail when reviewing submitted documentation and program materials.
An ability to handle a high volume of calls, emails, and mail.
A proven track record of reliability and dependability in a professional setting.
Experience working effectively with diverse populations, including clients and colleagues from a wide range of backgrounds.
A self-motivated, proactive approach paired with exceptional interpersonal skills and a commitment to collaboration.
The ideal candidate for this role will interact regularly with clients, program partners, staff, and a wide range of stakeholders; will demonstrate proficiency in the use of data systems and tools to stay organized; and will be an exceptional time manager who is resourceful and capable of independently addressing and resolving issues as they arise.
Essential Functions
Customer Service: Provides clear and accurate information through in-person interactions, email, and phone communication, and various forms of written correspondence to clients, colleagues and program partners about the Homeownership Program.
Program Support: Processes files, documentation and data entry for received applications; sends out review letters and program packets to clients, program partners, and third party sources; determines verifications needed based on family composition, employment, income, and related program criteria; reports matters of violation detected through data verification to supervisor, and provides support through information sessions, presentations, and client and partnership meetings.
General Office & Clerical Support: Uses standard office equipment to prepare copies for files and mailings, maintains records and uploads files in computer system; uses office systems to track and perform work; creates letters and documents in standard and specialized housing computer systems; facilitates use of technology to create forms and other program materials, to schedule virtual webinars, to obtain signatures via DocuSign and scanning and indexing records; completes data entry; logs and returns phone messages.
Qualifications and Competencies
Required Qualifications:
High School Diploma or GED AND
Minimal experience in administrative support work with some customer service experience OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills, and Abilities:
Demonstrated success providing customer service over the phone, via email, and in person.
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail; ability to consistently and accurately document information and process files.
Proficiency using MS Office applications including Word, Excel, Outlook, and Planner, Adobe PDF, Zoom, DocuSign, and the internet; skill and ability to learn and use agency software programs.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Ability to work under stressful situations and manage stress appropriately.
Excellent organizational skills including prioritizing, keeping track of information or work in progress, ensuring accuracy, and multi-tasking.
Ability to work effectively and collaboratively as a team in a busy office environment while earning the trust, respect, and confidence of others.
Shows willingness to learn new methods, procedures, and techniques.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass criminal records background check.
Position Information and Application Process
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The starting salary range of this position is $28.34 - $34.70 per hour dependent on qualifications and professional experience. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. The complete salary range for this position is $28.34 - $41.08 hourly. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, reduced tuition, and retirement benefits are also available. For more details regarding KCHA comprehensive benefits, please visit our benefits page, www.kcha.org/employment/employeebenefits.aspx.
Work Environment:
After initial onboarding, depending upon the work assignment, this role will have the opportunity to work remotely up to 60% of the time, in accordance with the KCHA's flexible work arrangements; however, remote work conditions will be reviewed on a regular basis based on business and program need. The ability to report to the Central Office in Tukwila will be required.
Physical Requirements:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking, climbing or balancing, stooping, kneeling, crouching or crawling, reaching with hands and arms, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word and conveying detailed or important instructions to others accurately, loudly or quickly; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.