Regional Asset Manager

Summary

This position supports Asset Management and the Executive Director or their designee in the comprehensive management of Authority properties, concentrating on overall property management functions (maintenance and upkeep, environmental systems, grounds, and fiscal administration).  As needed, position assists in all department activities.

 

Essential Duties and Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position.  This is not a complete listing of all responsibilities, duties and/or skills required.  Other duties may be assigned.

 

Supports all Authority departments in position’s capacity.

Manages property portfolio to achieve overall NHA quality, occupancy, cost and revenue goals.  Provides overall portfolio analysis and risk mitigation activities to the Executive Director or their designee.

Manages overall property functions for Authority properties to include maintenance and upkeep of all buildings, environmental systems and grounds, and total financial administration.  Partners with internal and external resources to maintain high levels of property performance and standards.

Obtains timely reports from property management operations, constructions activities, and develops watch list for each site to ensure compliance with NHA operational goals.  Analyzes data for quality and sufficiency, conducts quarterly evaluations of the entire portfolio, prepares recommendations for internal watch-list, and prioritizes actions.

Reviews and approves detailed goals for each property.  Ensures property level goals support overall NHA portfolio goals.

Ensures all housing communities are maintained and managed in compliance with prescribed health and safety conditions.  Ensures exterior and grounds of properties are visually attractive and safe.

Directs, supervises, and leads property management staff.  Maintains performance standards.  Oversees time and attendance of direct reports and addresses performance concerns.  Trains and coaches property management staff and develops performance standards with subordinates to reach, or exceed, standards on a continuous basis.  Initiates any corrective steps to modify or correct performance problems.

Maintains positive management/resident relations through the resident association officers and members.  Meets regularly with property managers, resident association and members to determine community needs, concerns, etc. and addresses any pertinent concerns in a timely manner.

Ensures the development and maintenance of consistent inspection schedules for the community facilities and grounds with each property manager maintenance superintendent.  Helps identify improvement areas and provides assistance in developing measurable plans of action for accomplishing the work.  Exercises prudence in budget planning in accordance with Asset Based Budgeting and administration.

Oversees the continued monitoring of unit interior inspections to ensure adherence to an annualized schedule that complies with established NHA policies and procedures.

Trains and mentors on-site staff to follow established Authority policies and procedures when dealing with unit residents.  Ensures policies and procedures comply with legal precedent and cases vis-à-vis residents and violations of lease terms and provisions.

Monitors availability of specialized maintenance services or contractor-provided services to decrease maintenance wait time and increase unit turnaround.  Maintains a vacancy preparation / control schedule that complies with NHA established unit turnaround time.  Uses needs assessment and budget availability to maximize maintenance dollars.

Oversees the development of site operating budgets in conjunction with each property manager for review by the Chief Financial Officer and Chief Operating Officer.  Monitors the actual versus budgeted expenditures for all sites on a monthly basis to ensure prudent budgetary control.

Ensures that all property sites meet established PHAS indicators.

Performs other related duties as assigned.

 

Behavioral Competencies                                                  

To perform the job successfully, an individual should demonstrate the following competencies:

 

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; persists despite obstacles and opposition.  This skill is characterized by the following types of behaviors:

Takes initiative to make things happen

Maintains positive “can-do” attitude; successfully meets or exceeds goals

Demonstrates dedication to and understanding of the mission of the organization

Contributes to a positive team spirit

Takes ownership of issues and problems, even when originating in other areas

Consistently demonstrates effort to meet and exceed internal/external client expectations 

Overcomes obstacles to complete projects/tasks successfully

Continuously improves own performance standards and results

Makes specific changes in work processes to improve performance

Learns and applies new information quickly

 

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind.  Recognizes working colleagues as customers.  This skill is characterized by the following types of behaviors:

Treats customers with courtesy and concern; responds promptly, professionally and politely

Anticipates what customer wants, and works to provide it

Initiates action/response to customer complaint/inquiry

Responds in a timely, effective manner, even if just following-up

Considers every customer interaction as important

Always delivers on customer commitments; measures performance

Translates customer information to others in the organization with a need to know

Ensures that consultation, products and services delivered address the customer's needs by asking customer for feedback

 

Effective Communication: Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing.  Demonstrates attention to, and conveys understanding of, the comments and questions of others; listens effectively.  This skill is characterized by the following types of behaviors:

Willingly shares information

Recognizes important information and ensures that others that need to know are informed.

Clearly and concisely expresses ideas and concepts orally and in writing

Listens openly and non-judgmentally

Expresses disagreement tactfully and sensitively

Summarizes input, then checks for understanding

Listens without interrupting

Uses correct grammar, spelling and punctuation

Maintains eye contact when speaking

Thinks through main ideas that he/she is trying to express

Ensures information is accurate; stops rumors from spreading

 

Responsiveness and Accountability: Demonstrates a high level of conscientiousness; holds oneself personally responsible for one's own work; does fair share of work.  This skill is characterized by the following types of behaviors:

Will not ignore a problem, even if it is not one's direct responsibility

Anticipates and acts to avoid a future problem

Reacts quickly and positively to customer and co-worker inquiries

Puts the highest priority on accomplishing objectives

Demonstrates flexibility in balancing job responsibilities and the ability to deal with change

Puts success of team above own interests and willingly assists others to succeed or complete tasks when needed

Demonstrates high-level of adaptability and willingness to help as needed

Takes responsibility for one's own actions

Places personal integrity beyond reproach

Ensures fair share of work is completed

Appropriately shares credit for work and ideas with co-workers and subordinates

Understands the importance of timeliness and accuracy in the workplace

Maintains a satisfactory attendance record and is consistently punctual

Focuses on work-related activities and acts in ways which support mission and goals of the Authority

 

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.  This skill is characterized by the following types of behaviors:

Makes expectations clear

Establishes a manageable workload

Accomplishes long-term objectives by planning and taking the necessary steps

Keeps focus on big picture while implementing details

Provides consistent and continuous feedback of work performance

Positively reinforces desired outcomes

Recognizes performance on a timely basis

Conducts performance reviews on time and provides complete and constructive feedback

Deals with sub-par performance effectively, sensitively and on a timely basis

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience

A bachelor’s degree in Business, Accounting, Real Estate, Finance with at least 10+ years experience in housing authority, private real estate asset management, or multi-family housing experience, or any equivalent combination of education and experience.  Advanced degree strongly preferred.  Must have experience in Asset Management, portfolio management, and project management.  Background in community development is highly desirable.