Job Summary
The King County Housing Authority (KCHA) is seeking a detail-oriented and people-centered Partner Resources Administrative Assistant to support the daily operations of our People & Culture team. This role is a key administrative and customer service partner, providing support across internal processes while serving as a primary point of contact for employees, applicants, residents, and members of the public.
This position is ideal for an experienced administrative professional who thrives in a fast-paced environment, enjoys balancing multiple priorities, and brings a calm, welcoming presence to every interaction. The successful candidate will provide intermediate administrative support, assist with correspondence, records, and reports, and help interpret and explain Authority processes with accuracy and care. Work is performed with a high level of professionalism and discretion under limited supervision.
You will join a collaborative and mission-driven team that values respect, adaptability, and a sense of humor. We support one another, embrace change, and strive to deliver excellent service while maintaining balance, gratitude, and humanity in our work. If you enjoy meaningful work that supports both people and process, we encourage you to apply.
King County Housing Authority (KCHA), an independent municipal organization is a high performing nationally recognized leader in affordable housing. To learn more about KCHA and our Mission visit this link.
We transform lives through housing.
Essential Functions
The Partner Resources Administrative Assistant will:
Sorts and stamps outgoing mail; sorts and distributes incoming mail; manages postage machine supplies, funds, and technical support; receives, logs, and maintains records for incoming checks and distributes them to Accounting for processing.
Manages vendor relationships, including reconciling and coding invoices. Manages Orca Card requests, including changes, distribution, and recordkeeping.
Manages shoe voucher program for Union staff to include eligibility determination, voucher issuance, invoice reconciliation and working with shoe vendors on billing discrepancies.
Manages employment verification requests, both verbal and written. Assists with reviewing and approving unemployment requests in partnership with the People & Culture leadership.
Coordinates with the Learning & Development and Recruitment teams to support NEOP activities, including ordering and managing new-hire materials.
Orders Labor Law posters and distributes them to all KCHA sites to ensure compliance with federal and state regulations.
Maintains and requests files with the Iron Mountain vendor as part of records management. Coordinates the gathering of documents for Public Records requests working in partnership with the Support Services.
Utilizes HRIS and recruitment systems to input and maintain data. Creates and maintains the People & Culture HomeBase (SharePoint) site for benefits, Partner Resources, Inclusive Outcomes, Recruitment EthicsPoint, Accentra Health, and special events.
Assists with employee change transactions and personnel file management; creates, maintains, digitizes, and manages employee records for hires, terminations, I-9s, benefits, and other personnel documents while maintaining confidentiality; maintains digital personnel files in compliance with regulations and policy; processes termination documents.
Reviews and distributes the monthly Performance Employee Appraisal Report to managers.
Supports visitor management in collaboration with the Safety and Security team as a backup for KCHA staff, residents, officials, and the general public; greets and directs visitors for People & Culture appointments. Acts as backup for ID badge creation, activation, and replacement; orders badge supplies; troubleshoots ID badge printer and software.
Responds to inquiries from employees, applicants, officials, residents, and community representatives by phone, email and IM.
Supports various employee programs and represents People & Culture in agency-wide initiatives.
Updates the Partner Resources manual as needed.
Serves as a member representing People & Culture on at least one KCHA employee committee.
Coordinates employee engagement events with the CEO/President, including ordering supplies, scheduling, sending invitations and reminders, and reserving conference rooms.
Serves as administrator for the Effectiff translation services platform.
Performs a wide variety of data entry and file maintenance across systems including HRIS, OnBase, and HomeBase (SharePoint). Creates and maintains Organizational Charts.
Orders and maintains office supply inventory for the department. Support and help maintain conference rooms for People & Culture meetings and events.
Qualifications and Competencies
Required Qualifications:
High school Diploma or GED AND
Moderate experience providing office and/or administrative support OR
An equivalent combination of experience and education that provides the necessary knowledge, skills, and abilities to perform the essential functions of this position.
Required Knowledge, Skills and Abilities:
Demonstrated experience maintaining records (manual and electronic) and performing data entry with a high level of accuracy and attention to detail.
Commitment to providing high-quality customer service to internal and external stakeholders, ensuring timely responses and positive, professional interactions; Ability to work effectively with individuals of diverse cultural, ethnic, and socioeconomic backgrounds.
Ability to handle resident and customer interactions with courtesy, tact, discretion, and sensitivity to the issues involved.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and database software; knowledge of standard office practices, procedures, and equipment.
Clearly and effectively communicates both verbally and in writing by actively listening and sharing relevant information.
Strong organizational skills including prioritizing, ensuring accuracy, multi-tasking, and handling interruptions appropriately; ensures assignments are completed in a timely and effective manner.
Ability to communicate clearly and effectively both verbally and in writing, including active listening and attention to spelling, grammar, and punctuation.
Ability to work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds.
Ability and desire to work cooperatively as part of a team and to establish and maintain effective working relationships with coworkers, management, community and business partners, landlords, vendors, outside agencies, and the general public.
Ability to exercise sound judgment, analyze situations, think critically and creatively, and make timely, well-reasoned decisions.
Special Requirements:
Consent to and pass required assessments.
Consent to and pass criminal records background check.
Position will require travel off-site for KCHA business needs. The successful candidate will need to have access to reliable transportation to meet the business needs of the Agency.
Position Information and Application Process
Application Requirements:
To be considered for this opportunity, you must:
Complete the online application profile in its entirety.
Upload a cover letter that addresses how your experience and education qualifies you to perform the essential functions listed in the job announcement. (Cover Letter)
Upload a detailed résumé of all educational and professional experience. (Résumé)
Salary & Benefits:
The starting salary range for this position is $33.00 - $37.00 annually dependent on qualifications and professional experience. The complete salary range for this position is $33.00 - $42.88 annually. Performance based merit increase opportunities and COLAs are reviewed on an annual basis. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance, life and long-term disability insurance plans, vacation, sick and personal leave, tuition reimbursement, and retirement benefits are available. For more details regarding KCHA comprehensive benefits, please visit our benefits page.
Physical Work Environment:
Incumbent(s) must be able to meet the physical requirements of the classification and have mobility, balance, coordination, vision, hearing and dexterity levels appropriate to the functions performed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This work requires the occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, using hands to finger, handle or feel and reaching with hands and arms, frequently requires standing, walking, sitting and repetitive motions and occasionally requires stooping, kneeling, crouching or crawling, tasting or smelling and pushing or pulling; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, operating motor vehicles or equipment and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).
Equal Opportunity:
King County Housing Authority is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.